In response to the COVID 19, please pay ONLINE, DROP BOX or over the PHONE.
President: Monty Fleet
Vice President: Lewis Bumpus Jr.
Sec/Treasurer: Stanley York
The Board of Commissioners meet on the first Thursday of each month at 7:00 pm at CHUD office located at 925 Briarwood Road.
The public is invited to attend.
For your convenience we accept cash, checks, money orders, Master Card, Visa, and Discover credit card/debit card payments.
EFFECTIVE October 3, 2016..
Credit card/debit card payments may be made in person for a minimum fee of $1.50 or 2.75% of the bill. Credit card/debit card payments may be made over the phone or ONLINE for a minimum of $2.00 or 2.75% of the bill.
If paying in person or mailing your payment, please include your bill. Mail payments to:
Cumberland Heights Utility District
925 Briarwood Rd Clarksville, TN 37040-6847
We offer bank draft service at NO CHARGE. An application and a voided check is required. All payments will be drafted on the 10th of each month.
Our night deposit box is located on the front of the building . Please place payment and bill in the envelope provided.
If you have more than one account with us, please, always include you bills.
Click on the PAY ONLINE BUTTOM below to be directed to our website to view your bill or make a payment.
Online payment is not available on the 19th of the month (the day that door tags are delivered) OR on shut-off day OR after. You must appear in person or make payment over the phone to restore services.
New Year's Day*Martin Luther King Day *President's Day *Good Friday *Memorial Day *Independence Day
*LaborDay *Veteran's Day *Thanksgiving Day & Day After *Christmas Eve or day after Christmas and Christmas Day.
925 Briarwood Road Clarksville, TN 37040
Any residential customer questioning the accuracy of his meter must pay the water bill in question plus a $50 meter testing deposit. Commercial customers inquire at office for deposit amount. The district will remove the meter and ship it to a recognized meter testing facility. If the meter proves to be accurate within the guidelines established for meters by the American Association of Water Works (AWWA) the customer forfeits the meter testing deposit and the meter will be reinstalled. If the meter fails to meet the AWWA accuracy standards, the district shall refund the meter testing deposit to the customer and repair or replace the meter. The questionable bill will be adjusted.
It is the policy of this district to adjust a customer's bill when the customer has leaky plumbing fixtures, equipment failure or freezing pipes or fixtures. The customer requesting an adjustment must present to the district a copy of the repair bill or a receipt for parts. The district is required by the State of Tennessee to have these documents as proof of repairs. Once the request for adjustment along with proof of repairs is received by the district the bill will be adjusted. Customers must have lived in the district for at least 6 months before they are eligible for an adjustment. Each customer is allowed one adjustment per 12 month period. The district will determine the adjusted bill based on their average usage for the past 6 or 12 months. The customer will pay the cost of their average water bill plus the district's cost for the excess water.
Water bills are due on the 10th of each month. If payment has not been received by close of business on the 10th (or in our night deposit box before 7:30 AM on the 11th), you will be required to pay the penalty amount indicated on your bill in addition to your regular bill. CHUD will put a Door-Tag on the door of any customers who have not paid by 8:00 am on 19th of each month (or the first business day after if the 19th falls on a weekend or holiday) and a $10 courtesy fee will be added to the account. If the water bill is still not paid by 8:00 am on the lock off day, service will be disconnected and a $30 penalty fee will be applied to the account. Payment must be made by money order, cash, or credit card.
No checks will be accepted to reconnect water that has been turned off due to non-payment.