Information

For your convenience we accept cash, checks, money orders, Master Card, Visa, American Express and Discover credit card/debit card payments. 

All Credit/Debit Card Transactions $50.00 and under will have a flat processing fee of $2.50 added to the transaction.

All Credit/Debit Card Transactions over $50.00 will be charged a processing fee of 2.8%

If paying in person or mailing your payment, please include your bill. Mail payments to: 

Cumberland Heights Utility District 

925 Briarwood Rd Clarksville, TN 37040-6847

We offer bank draft service at NO CHARGE.  An application and a voided check is required. All payments will be drafted on the 10th of each month. 

Our night deposit box is located on the front of the building . Please place payment and bill in the envelope provided. 

If you have more than one account with us, please, always include you bills.

Click on the PAY ONLINE BUTTON above to be directed to our website to view your bill or make a payment. 

 

The Board of Commissioners meet on the first Thursday of each month at 7:00 PM at CHUD office located at 925 Briarwood Road. 

The public is invited to attend. 

New Year’s Day
Martin Luther King Day
President’s Day
Good Friday
Memorial Day
Independence Day 
Labor Day
Veteran’s Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
Day After Christmas

Meter Accuracy

Any residential customer questioning the accuracy of his meter must pay the water bill in question plus a $50 meter testing deposit. Commercial customers inquire at office for deposit amount. The district will remove the meter and ship it to a recognized meter testing facility. If the meter proves to be accurate within the guidelines established for meters by the American Association of Water Works (AWWA) the customer forfeits the meter testing deposit and the meter will be reinstalled. If the meter fails to meet the AWWA accuracy standards, the district shall refund the meter testing deposit to the customer and repair or replace the meter. The questionable bill will be adjusted.

Adjustment Policy

It is the policy of this district to adjust a customer’s bill when the customer has leaky plumbing fixtures, equipment failure or freezing pipes or fixtures.  The customer requesting an adjustment must present to the district a copy of the repair bill or a receipt for parts. The district is required by the State of Tennessee to have these documents as proof of repairs. Once the request for adjustment along with proof of repairs is received by the district the bill will be adjusted.  Customers must have lived in the district for at least 6 months before they are eligible for an adjustment. Each customer is allowed one adjustment per 12 month period. The district will determine the adjusted bill based on their average usage for the past 6 or 12 months. The customer will pay the cost of their average water bill plus the district’s cost for the excess water. 

Payment Policy

Water bills are due on the 10th of each month. If payment has not been received by close of business on the 10th (or in our night deposit box before 7:30 AM on the 11th), you will be required to pay the penalty amount indicated on your bill in addition to your regular bill. CHUD will put a Door-Tag on the door of any customers who have not paid by 8:00 AM on 19th of each month (or the first business day after if the 19th falls on a weekend or holiday) and a $10 courtesy fee will be added to the account. If the water bill is still not paid by 8:00 am on the lock off day, service will be disconnected and a $30 penalty fee will be applied to the account. Payment must be made by money order, cash, or credit card. 

No checks will be accepted to reconnect water that has been turned off due to non-payment.

  • Leaky faucets that drip at a rate of one drop per second can waste up to 2,700 gallons of water a year!
  • A leaky toilet can waste about 200 gallons of water a day!
  • A full bath tub requires about 70 gallons of water; a five minute shower uses 10-25 gallons of water!
  • Water your lawn or flowers early in the morning or late in the evening to help reduce evaporation!
  • Make sure you turn off your garden hose; 1,000 gallons of water can run through a garden hose in just 1 hour!

 

SAVING WATER SAVES MONEY!

 

We purchase water from CUD and CGW. WE HAVE NO WATER TREATMENT PLANT.

2024 WATER QUALITY REPORT For Monitoring Period: January 1, 2023 through December 31, 2023

IS MY DRINKING WATER SAFE? Yes. Cumberland Heights Utility District and Cunningham Utility District, from whom we purchase our water, are proud to report that your drinking water meets or exceeds all State and EPA health standards. On average 50 water samples are tested each day, between the two Districts, including microbiological testing, to ensure that our water quality remains at safe levels. 


WHAT IS THE SOURCE OF MY WATER?
Our water comes from the Cumberland River south of Clarksville. Our goal is to protect our water from contaminants and we are working with the State to determine the vulnerability to contamination. The Tennessee Department of Environment and Conservation (TDEC) has prepared a Source Water Assessment Program (SWAP) Report for the untreated water sources serving our water system. The SWAP Report assesses the susceptibility of untreated water sources to potential contaminants. To ensure safe drinking water, all public water systems treat and routinely test their water. Water sources have been rated as reasonably susceptible (high), moderately susceptible (moderate) or slightly susceptible (low) based on geologic factors and human activities in the vicinity of the water source. The Cunningham-East Montgomery Water Treatment Plant is rated as reasonably susceptible (high) to potential contamination. The Source Water Assessment summaries overall TDEC report to EPA can be viewed online at  https://www.tn.gov/environment/program-areas/wr-water-resources/water-quality/source-water-assessment.html . 

 
WHY ARE THERE CONTAMINANTS IN MY WATER?  
Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about the contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline (800-426-4791). The sources of drinking water (both tap water and bottled water) include rivers lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally-occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity.  Contaminants that may be present in source water include:  Microbial Contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, or wildlife. 

Inorganic Contaminants, such as salts and metals, which can be naturally occurring or may result from storm water runoff, industrial or domestic wastewater discharges, oil and gas production, mining or farming.

Pesticides and Herbicides, which may come from a variety of sources such as agriculture, urban storm water runoff, and residential uses.  

Organic Chemical Contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and may also come from gas stations, urban storm water runoff and septic systems.  

Radioactive Contaminants, which can be naturally occurring or may be the result of oil and gas production and mining activities.

In order to ensure that tap water is safe to drink, EPA and the Tennessee Department of Environment and Conservation prescribe regulations which limit the amount of certain contaminants in water provided by public water systems.  Food and Drug Administration (FDA) regulations establish limits for contaminants in bottled water which must provide the same protection for public health.  

Cryptosporidium is a microbial parasite which is found in surface water throughout the U.S. Although Cryptosporidium can be removed by filtration, the most commonly used filtration methods cannot guarantee 100 percent removal. Monitoring of our source water indicated the presence of cryptosporidium in 0 out of 9 samples tested. Symptoms of infection include nausea, diarrhea, and abdominal cramps. Most healthy individuals are able to overcome the disease within a few weeks. However, immuno-compromised people have more difficulty and are at a greater risk of developing severe, life threatening illness. Immuno-compromised individuals are encouraged to consult their doctor regarding appropriate precautions to take to prevent infection. For more information on Cryptosporidium, contact the Safe Drinking Water Hotline (800-426-4791).  

FACTS ABOUT LEAD IN DRINKING WATER   If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drinking water is primarily from material and components associated with service lines and home plumbing.  Cumberland Heights Utility District is responsible for providing high quality drinking water, but cannot control the variety of materials used in plumbing components. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you are concerned about lead in you water, testing methods and steps you can take to minimize exposure are available from the Safe Drinking Water Hotline or at www.epa.gov/safewater/lead.  


HOW CAN I GET INVOLVED?
The Board of Commissioners meets on the first Thursday of each month at 7:00 PM at the Cumberland Heights Utility District office located at 925 Briarwood Road. Please feel free to attend these meetings. 

IS OUR WATER SYSTEM MEETING OTHER RULES THAT GOVERN OUR OPERATION?
The State and EPA require us to test and report on our water on a regular basis to ensure it’s safety. We have always met all these requirements.   The management would like you to be aware that we take great pride in our water quality. We adhere to all applicable rules, guidelines and current trends in the water industry. 

 
Do I need to take special precautions?
Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly and infants can be particularly at risk from infections. These people should seek advice about their personal sanitation, food preparation, handling infants and pets, and drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of contaminants are available from the Safe Water Hotline (800) 426-4791.   
For information about your drinking water contact Steve Davis, Manager, Cumberland Heights Utility District (931) 648-2365.   

WATER QUALITY DATA BELOW.  

2023 Data Table & Abbreviations

About the data:  Most of the data presented in this table is from testing done between January 1, 2023 and December 31, 2023.  We monitor for some contaminants less than once per year, and for those contaminants the date of the last sample shown in the table.

MCL: The maximum permissible level of a contaminant in water which is delivered at the free flowing outlet of the ultimate user of a public water system, except in the case of turbidity where the maximum permissible level is measured at the point of entry to the distribution system. Contaminants added to the water under circumstances controlled by the user, except those resulting from corrosion of piping and plumbing caused by water quality are excluded from this definition.

MCLG: Maximum Contaminant Level Goal, or the level of a contaminant in drinking water at which there is no known or expected risk of health, MCLGs allow for a margin of safety. 

MRDL: Maximum Residual Disinfectant Level- The highest level of disinfectant allowed in drinking water.  There is convincing evidence that addition of disinfectant is necessary for the control of microbial contaminants. 

MRDLG: Maximum Residual Disinfectant Level Goal-The level of drinking water disinfectant below which there is no known or expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants. 

NTU: Nephelometric Turbidity Unit- Used to measure cloudiness in drinking water

AL: Action Level, or the concentration of a contaminant which, when exceeded, triggers treatment or other requirements which a water system must follow. 

LRAA: Locational Running Annual Average

Turbidity: A physical characteristic of water making the water appear cloudy. The condition is caused by suspended matter. Turbidity does not present any risk to your health. We monitor turbidity because it is a good indicator that the filtration process is functioning properly. 

TT: Treatment Technique, or a required process intended to reduce the level of a contaminant in drinking water. 

PPB: Parts Per Billion or micrograms per liter 

PPM: Parts Per Million or milligrams per liter 

PPT: Parts Per Trillion or nanograms per liter 

pCi/l: pico Curies per liter, a measure of radioactivity 

Other Information

1. Representative Turbidity samples of a system’s filtered water must be less than or equal to 0.3 NTU in at least 95% of measurements taken each month. We were in compliance for the 2023 calendar year. 

2. Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience problems with their liver, kidneys, central nervous system, and may have an increased risk of getting cancer. 

3. We met the treatment technique requirement for Total Organic Carbon in 2023.

4. During the most recent round of Lead and Copper testing, none of the 20 homes tested exceeded the action level for either lead or copper. 

     

THINK BEFORE YOU FLUSH!!!!! 

Flushing unused or expired medicines can be harmful to your drinking water.  Properly disposing of unused or expired medication helps protect you and the environment. Keep medications out of Tennessee’s waterways by disposing in one of our permanent pharmaceutical take back bins. There are over 340 take back bins located across thee state in all 95 counties, to find a convenient location please visit: 

http://tdeconline.tn.gov/rxtakeback/

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